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 Training Program and courseware development product knowledge, business process, soft skill, and technical training
- Train-the-trainer programs
- Train-the-coach programs
- Foreign language translation
- Implementation strategy design and development
- Materials production
- Measurement processes and tools; skill check
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Delivery through paper-based and technology-based methods
- Electronic Performance Support Systems ("EPSS")
- Internet/Intranet
- On-line video presentations
- Classroom courses
- Workbooks, guides, job aids
- Computer-based training ("CBT")
- Multimedia-based training ("MBT")
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